Personalized Notifications

Personalized Notifications is a way for students to navigate messages and information from Laurier. This design tackles wellness initiatives by ensuring students receive the information they want when they want it. Personalized Notifications directly impact students by giving them the power to filter information about events, clubs, extracurricular activities, the wellness center, and more, which reduces their stress and anxiety.

Team

Rebecca Liem, Edwin Leung, Haoran Lin, Samer Hak & Zhang Qing

Client

Unless Design Partners

Year

February - April 2022

Laurier

Personalized Notifications

The Problem

Unless Design Partners came to us with the issue that students at Wilfrid Laurier University lack the information they need to improve their wellness. At Laurier, students are not aware of the services that are offered or what information is relevant to them. Ultimately, their wellness begins to get neglected and becomes an afterthought. Our team soon realized that the problem students were facing was regarding the amount of information they are bombarded with daily. The information that should have been helping the students improve their wellness is negatively affecting their well-being.

How might we ensure that students are getting the info they want/need at the appropriate time in a clear way?

Research

During the research phase, we started by understanding the main usage habits of the users. We first investigated where students got information about Laurier from. We conducted user interviews and got feedback from 13 users, through 6 different channels, including;

Friends
MyLearningSpace
Instagram
Twitter
Facebook
Email

The results showed that;

Students get their information from their friends or through word of mouth.
Most students are accustomed to using social media to ask groups of friends for answers to their questions.
Laurier students are left to passively receive recommendations from the school, such as the weekly news.